I had a problem with the Tool Aid 18960 crimper that I bought thru Amazon in
December 2013. The crimper was spreading apart at the head where the dies go
in and and popping while I am crimping a wire. I sent the email below to Tool Aid
and got a response ....see the email below. They offered to send me another
crimper and asked me to return the old crimper with a copy of the email. A couple
of days ago the new one arrive just as promised.
http://www.toolaid.com/content/quick-ch ... imping-kit
http://www.toolaid.com/products/electri ... ping-tools
http://www.amazon.com/gp/product/B006O1 ... UTF8&psc=1
Just wanted to complement Bob Platt and Tool Aid in standing behind there product,
makes me want to buy more from them in the future.
-----Original Message-----
From: info@toolaid.com [info@toolaid.com] On Behalf Of Rick Miller
Sent: Sunday, August 24, 2014 11:17 AM
To: info@toolaid.com
Subject: Form submission from: Contact Us
Name: Rick Miller
Company: Hobbyist
Message:
I purchased your crimper set #18960 on 12-19-2012 thru Amazon. The tool works
great, but now it seems to be broke.
The top side of the nose starts spreading apart during the crimp. At the very
end of the crimp it pops and you feel it in the handles.
Seems a tool like this should last nearly a life time for someone like myself
that is just a Hobbyist!!!
Can ToolAid help me out ???
===========================================================
Rick,
Sorry to learn you are having a problem with one of our products. We would be
glad to send you a replacement unit. Upon receipt, please return the
inoperative unit to us with a copy of this email. Please supply to where you
would like the unit shipped.
Bob Platt / S & G Tool Aid Corp.
43 E. Alpine Street / Newark, NJ 07114
Tel: 973-824-7730 Ext. 133 / Fax: 973-621-7132
